Arranging for Macintosh Hardware Repair

• To start, you will need:
  • A good description of your Mac's hardware problem
  • The Mac's Serial Number - instructions for finding a Mac serial number
  • Your Mac's warranty status
  • To arrange for payment if your Mac is out of warranty
• Call Apple Education: 800-800-appl (800-800-2775) & navigate their automated answering system
  • You will want to choose tech support when appropriate
  • If the Mac is CLASSE owned, choose owned by a school or institution when appropriate
  • You should be presented with a short list of issues; after selecting the most appropriate, you should be connected to a human
  • The representative will need the Serial Number you determined above, and the description of the hardware problem
  • The representative may try to get you to take your Mac to an Apple Store
    Instead, try to persuade that person to overnight a box for shipping to a repair facility

Tip: It typically takes 2-3 business days for the entire process of shipping to the repair facility, repairing the unit, then shipping it back.
Starting the process early in the week will avoid adding weekend time into that process.