June 14, 2016

Replicon outage June 15-16, new timesheets

Yesterday, all CLASSE staff members received an email announcement of a change to Replicon timesheets beginning this Thursday, June 16, 2016. Because of this change, Replicon will be unavailable from Wednesday, June 15 at noon until Thursday, June 16 at noon. Please submit your June 9-15 timesheets by noon on Wednesday, June 15, and please do not add any time beyond the June 9-15 timesheet.

In our testing, we have found that if you have already accessed your timesheets for June 16 or later, you might see a non-standard timesheet after the transition. This is true for both exempt and non-exempt employees. Please submit a ServiceRequest to have these non-standard timesheets deleted and regenerated.

For a full description of the new timesheets, please see here.

Spares for stock computer models

For every computer model that we maintain in stock, we have, in the past, reserved one spare unit to be used for emergency repairs or replacements. We are discontinuing this practice because of lack of demand and storage space, as well as for accounting and auditing reasons. Therefore, in the future, computer repairs will generally be performed by the vendor and may take up to 7 business days. If your use case requires shorter downtimes, then we would suggest purchasing a spare computer for your individual project, in which case we could swap an old functioning hard drive into a new computer within a few hours. Another alternative to waiting for hardware repairs would be to purchase a new computer from stock, although not necessarily of the same model. Please feel free to contact us with any questions or concerns regarding this change.

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General network and server maintenance will occur every Tuesday from 12:00 noon to 2:00 PM. The CLASSE-IT group will always announce any expected disruptions in our NewsLetter and via CLASSE-IT-NEWS-L, but with the size and complexity of our network there is always the potential for something to go wrong. We will do our best to contain all network maintenance and planned outages to Tuesdays from 12:00 noon to 2:00 PM.

Unless other arrangements have been made, CLASSE-managed Windows systems may be updated and rebooted on Tuesday morning at 2:00 AM, so please avoid critical or lengthy operations at that time. For more details, please see SystemExpectations.

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Questions or problems? Submit a service request.

Other resources:

• CLASSE IT Home Page
• Previous newsletters

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