June 03, 2013

Today's topics:

CLASSE IT Help Desk

In the upcoming week, we will be establishing a CLASSE IT Help Desk in Wilson 229, which will be staffed by an IT group member, 10 am - 4 pm, M-F. The purpose of the Help Desk is to assist CLASSE staff in initiating service requests, either by paging an appropriate IT group member in the case of an urgent request, or by explaining how to open a ticket. The Help Desk may also be reached via beam phone by paging "IT Help Desk" or "Computer Group".

As always, we encourage you to open tickets whenever possible (by going to https://wiki.classe.cornell.edu/Computing/ServiceRequest or emailing service-classe@cornell.edu directly), but the Help Desk is available to provide further guidance, especially for newcomers to Wilson Lab.

Notes for CHESS:

• External visitors should continue to contact CHESS operators first, even for IT service requests.
• Questions about CHESS experimental and control software should continue to be directed to CHESS staff.

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General network and server maintenance will occur every Tuesday from 12:00 noon to 2:00 PM. The CLASSE-IT group will always announce any expected disruptions in our NewsLetter and via CLASSE-IT-NEWS-L, but with the size and complexity of our network there is always the potential for something to go wrong. We will do our best to contain all network maintenance and planned outages to Tuesdays from 12:00 noon to 2:00 PM.

Unless other arrangements have been made, CLASSE-managed Windows systems may be updated and rebooted on Tuesday morning at 2:00 AM, so please avoid critical or lengthy operations at that time. For more details, please see SystemExpectations.

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Questions or problems? Submit a service request.

Other resources:

• CLASSE IT Home Page
• Previous newsletters

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