Contacting the CLASSE IT Group

1. Online Service Request Web Form - Initiates a new service ticket via RT: Request Tracker
   • Please include a meaningful subject heading and a detailed description of your request or problem.
   • Laptop Registration Request
2. Email service-classe@cornell.edu - Initiates a new service ticket via RT: Request Tracker
   • Please include a meaningful subject heading and a detailed description of your request or problem.
   • Service Request Tips
3. Phone: 255-4882
4. Beam Phone: page "CLASSE IT Group"
5. Personal Call List - CallList. Please only use during off-hour emergencies.
6. In Person

1. Our Online Web Form initiates a new service ticket via RT: Request Tracker. We appreciate how important your time is and how busy you can be. Completing this form should save you time. The form is self explanatory and prompts you for the information we need from you. You can complete the online form at your leisure, and once submitted is immediately received by all members of the Computer Group. Please submit a separate request for each problem you need addressed. This allows us to more easily delegate requests to the proper CLASSE IT Group member. They will then contact you as soon as possible about your request. For helpful tips about submitting service requests see Service Request Tips.
2. For many users, email is the preferred choice of communication. Email sent to service-classe@cornell.edu initiates a new service ticket via RT: Request Tracker, which is received by all members of the CLASSE IT Group. One of us will respond to your request as soon as possible. Once again, we ask that you limit each request to one issue.
3. Phone calls can be another tool for delivering your request to our Service coordinator. When you call (607) 255-4882, just ask for "A member of the CLASSE IT Group." You may also view the CLASSE IT Group Home Page for contact information for individual computer group members. Outside of our regular office hours, please use the Online Web Form or send email to mailto:service-classe@cornell.edu?subject=Request Email.
4. When at Wilson Lab, use the Beam phones to page "A member of the CLASSE IT group." During the hours of 8:00 AM and 4:30 PM, your page will be answered by a member of the CLASSE IT Group. Outside of our regular office hours, please use the Online Web Form or send Email.
5. Personal call list: please don't use the personal call list unless it's an emergency outside of working hours.
6. We also understand that many prefer face-to-face communication and like to talk to CLASSE IT group members in person. Many of us are located in the north end of the "East Module" next to the lower parking lot. However, CLASSE IT members are almost always busy working on a project or problem. As much as we would love to stop what we are doing and help you, we would have to make someone else wait for their request. Please call us first. Those who stop in without notice take CLASSE IT members away from their current projects and create delays for others.

• The CLASSE IT Group's Away Schedule