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Quickstart Guide to CLASSE-IT

Before you arrive:
Once you're here: NewUserOrientation | CLASSE-IT Overview | Working in a managed environment | Video tutorials | Need Help?
Main webs: CLASSE | CESR Online | CHESS | Outreach | Research


CLASSE-Issued Systems



Reading Email and Scheduling Meetings

Web Browsing : use Firefox.

Printing

File Storage : store important files in a central, backed-up location, not on your local computer.

Leave your computer ON to allow software & anti-virus updates.

Public terminals can be found in Wilson 315 and Newman 120.



Other Systems


For guidelines on user-managed or personally-owned computers, see BYOD. For access to CLASSE services :

All Systems

Logging In
Linux is the preferred operating system at CLASSE
WIndows at CLASSE
Running specialized programs
Creating/Modifying Technical Documents
  • LaTeX on a Linux computer preferred; also available on Windows/Mac
Creating/Modifying nonTechnical Documents
Network access
Using CLASSE services from off-campus (VPN possibly required, see 5th item below)

Time Accounting and WBS numbers Collaborative Communication
  • Zoom teleconferencing (WebEx has been discontinued.)
  • Wiki: shared web pages
  • Cornell Box: document sharing
  • Skype (available but not fully supported)

Setting Expectations

We will try to help, but CLASSE does NOT provide training in using computers or computer applications; get informal help from coworkers or ask your supervisor about formal training. Cornell University provides some formal training - see Cornell-provided training

Additional Resources



Questions or problems?

  1. Should I contact CLASSE-IT or someone else? See GettingSupport for guidelines.
  2. Online documentation; please give feedback on CLASSE online documentation (email to service-classe@cornell.edu preferred).
  3. Open a CLASSE-IT service ticket. There are two ways to do this (see ServiceRequestTips before you do so):
    1. Send email to service-classe@cornell.edu.
    2. Use the Service Request web form.
  4. Visit one of our Help Desks for in-person consultation on your IT support question.
  5. Call 607-255-4882 and ask for a member of the CLASSE IT group.
  6. See also the IT group's away schedule.
  7. For emergencies only: IT group phone numbers (restricted).
  8. For help with Cornell campus-wide computing services: http://www.it.cornell.edu/

How are we doing?

Please feel free to give us anonymous feedback using this online survey.

Topic revision: r100 - 29 Jul 2014, MichaelRoman
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