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Quickstart Guide to CLASSE-IT

Before you arrive:
Once you're here: NewUserOrientation | CLASSE-IT Overview | Working in a managed environment | Video tutorials | Need Help?
Main webs: CLASSE | CESR Online | CHESS | Outreach | Research


CLASSE-Issued Systems



Reading Email and Scheduling Meetings

Web Browsing : use Firefox.

Printing

File Storage : store important files in a central, backed-up location, not on your local computer.

Leave your computer ON to allow software & anti-virus updates.

Public terminals can be found in Wilson 315 and Newman 120.



Other Systems


For guidelines on user-managed or personally-owned computers, see BYOD. For access to CLASSE services :

All Systems

Logging In
Linux is the preferred operating system at CLASSE
WIndows at CLASSE
Running specialized programs
Creating/Modifying Technical Documents
  • LaTeX on a Linux computer preferred; also available on Windows/Mac
Creating/Modifying nonTechnical Documents
Network access
Using CLASSE services from off-campus (VPN possibly required, see 5th item below)

Time Accounting and WBS numbers Collaborative Communication

Setting Expectations

We will try to help, but CLASSE does NOT provide training in using computers or computer applications; get informal help from coworkers or ask your supervisor about formal training. Cornell University provides some formal training - see Cornell-provided training

Additional Resources



Questions or problems?

  1. Should I contact CLASSE-IT or someone else? See GettingSupport for guidelines.
  2. Online documentation; please give feedback on CLASSE online documentation (email to service-classe@cornell.edu preferred).
  3. Open a CLASSE-IT service ticket. There are two ways to do this (see ServiceRequestTips before you do so):
    1. Send email to service-classe@cornell.edu.
    2. Use the Service Request web form.
  4. Visit one of our Help Desks for in-person consultation on your IT support question.
  5. Call 607-255-4882 and ask for a member of the CLASSE IT group.
  6. See also the IT group's away schedule.
  7. For emergencies only: IT group phone numbers (restricted).
  8. For help with Cornell campus-wide computing services: http://www.it.cornell.edu/

How are we doing?

Please feel free to give us anonymous feedback using this online survey.

Topic revision: r100 - 29 Jul 2014, MichaelRoman
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