Before sending your Mac to Apple Repair

  1. See if the problem is fixed by resetting your Mac
  2. IMPORTANT - Back up your boot drive! Apple Repair may have to erase or replace your boot drive!
    more details: https://www.macworld.co.uk/how-to/mac-software/back-up-mac-3584440/
  3. If you have set a firmware password, unset it - see https://support.apple.com/en-us/HT204455
  4. If you are signed in to iCloud, sign out of iCloud - see https://support.apple.com/en-us/HT208242
  5. If you have autorized your Mac in iTunes, deauthorize iTunes - see https://support.apple.com/en-us/HT201251#deauthorize
  6. If you have turned on "Find my Mac", turn it off - see https://support.apple.com/guide/findmy-mac/remove-a-device-fmm2832fb8f0/mac
  7. Optional: create an admin account for Apple
Topic revision: r1 - 21 Sep 2020, MichaelRoman
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