March 21, 2016

Today's topics:

CLASSE-IT Privacy Statement

The CLASSE-IT group takes the privacy of our users' electronic data very seriously, and we make every reasonable effort to protect the data stored on CLASSE-managed computers and our networked filesystems. In an attempt to set our users' expectations appropriately, we have documented our practices regarding privacy at CLASSEManagedComputingPrivacy. If you have any questions or concerns, please open a ServiceRequest, or come talk to any member of the CLASSE-IT group for clarification.

Tips on Submitting Service Requests

Every year, CLASSE-IT receives around 2500 new requests generated by hundreds of local users housed in three different buildings on campus, as well as remote users from around the world. Because of the large volume of requests from multiple sources, we ask that, whenever possible, all requests be submitted through our ticketing system (and not by contacting individual IT group members). To help you get the most out of the ticketing system, we have collected some tips at ServiceRequestTips. Please take a look.

General network and server maintenance will occur every Tuesday from 12:00 noon to 2:00 PM. The CLASSE-IT group will always announce any expected disruptions in our NewsLetter and via CLASSE-IT-NEWS-L, but with the size and complexity of our network there is always the potential for something to go wrong. We will do our best to contain all network maintenance and planned outages to Tuesdays from 12:00 noon to 2:00 PM.

Unless other arrangements have been made, CLASSE-managed Windows systems may be updated and rebooted on Tuesday morning at 2:00 AM, so please avoid critical or lengthy operations at that time. For more details, please see SystemExpectations.

Questions or problems? Submit a service request.

Other resources:

Topic revision: r3 - 21 Mar 2016, WilliamBrangan
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