Outside Support Information
While the CLASSE-IT group is dedicated to helping all CLASSE members with their computer requests, we can provide only limited assistance with problems encountered on personally owned systems or for systems which we don't administer.
While we cannot provide specific support for home and non-CLASSE computers, we do occasionally get a chance to look at various products and sites that provide help to home users. Sites and services that we are aware of will be listed here. These are only suggestions and not specific recommendations of sites, services or products.
Do It Yourself Online Support
- how CLASSE computer group members set up their home computers.
Professional Remote On - Line Support (Broadband Internet Required)
Professional Local Support
The following is an incomplete list of companies in the local area which may be able to help with computer problems. Typical support charges are $60-$100 per hour plus parts; more for immediate emergency service. We cannot provide recommendations for any particular service.
|| Contact Info
|| Services provided
| The Computing Center
|| (607) 275-3524
15 Thornwood Dr
| Windows and Macintosh computer support, printer and peripheral repair, hard drive recovery, web design
| Computer Gurus
|| (607) 277-4878
| Windows, Unix/Linux, and Macintosh computer support, networking, security, programming, web design
| The Computer Room
|| (607) 277-8336
619 W State St, Suite 6
| Windows and Macintosh computers, iPods and mp3 players, printers
| Easy Mobile Tech/Staples
|| 1-866 439-8327
| General Personal computing support
| Geek Squad/Best Buy
|| 1-800 433-5778
| General Personal computing support
We have created several scripts that have been used on CLASSE systems to protect against the USB malware. They are portable, and are available at the bottom of this page as .zip files which you can download. To use, extract the .zip file to a folder, and run the appropriate file:
- autorundisable.zip: This will disable AutoRun and update Windows. You may need to reboot - run autorundisable.exe
- DisableINF.zip: This will disable another method to run files on opening a flash drive. It will reboot your PC - DisableINF.exe
- ScanPChome.zip: This will attempt to see if you may be infected. Can have False Positives - ScanPChome.exe
If your computer is infected, you will need to contact an appropriate HOME support provider as described above. CLASSE cannot assist in cleaning home computers.
Security Software (including Anti-Virus)
- Two security vendors offering free products which seem to work well, as well as paid upgrades that have been rated good:
- Antivir from http://www.free-av.com/ download the Personal version for free. Note that on updates once a day you are prompted to upgrade, you can just click OK on the dialog. Their paid product offers more anti-malware, such as anti-spyware.
- Comodo offers a suite of programs at http://www.comodo.com/ . These include a Firewall/AV/HIPS suite called CIS. Their paid support is also worth considering if you need help with dealing with virus infections.
- Cornell's central IT organization recommends the use of Microsoft's SCEP. See http://www.it.cornell.edu/services/antivirus/howto/windows/index.cfm
- Hijack This is a often used software to detect spyware infections available here: http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis
There is also an online analyzer here: http://hjt.networktechs.com/ and many of the forums on the internet have sections for Hijack This logs... See above. PLEASE use the proper forums as indicated on the sites for Hijack This logs.
These are just suggestions. You should evaluate your vulnerabilities and what protections your home computer needs, including the availablity of support from local providers. CLASSE cannot provide any assistance in managing home computers.
CLASSE is providing a modified USB Malware Test
that may be used from most linux systems. For more information, please see USB Malware test
Users with Cornell-owned individual productivity computers that are not managed by CLASSE-IT may meet the security goals of Certified Desktop
using tools of their choice. However, to qualify for Certified Desktop compliance, these tools must be evaluated by Cornell IT Security Office (firstname.lastname@example.org
Some of the CIT tools for Certified Desktop can be installed on user-managed systems, as described below.
Spirion (confidential data scanning)
Cornell provides licenses for Spirion
to be installed on Cornell-owned computers:
Code42/Crashplan (cloud-based continuous backup)
Cornell-owned computers that are not managed by Cornell or by CLASSE-IT can make use of Code42
for cloud-based continuous backup. However, these computers must be registered through a unit that is set up with Cornell's Code42 service. Unfortunately, CLASSE is currently not such a unit.