Requesting New Computers

New computers may be requested using the CLASSE-IT new computer form. Please allow at least one week for computer setup. Macs are ordered from the Cornell Store upon request, so they may require extra time for delivery, especially for special orders.

CLASSE-IT maintains a limited stock of computer models that have been vetted for compatibility with our computing environment and include upgraded memory and an extended warranty. Standard models are sufficient for most research and office productivity tasks. Use of Autodesk Inventor requires higher-end models. Computer prices can fluctuate by as much as 50%. As of December 2024, our approximate prices for our stock models are:

	Laptop	Desktop
Windows or Linux (Standard)	$1800 (Lenovo X1 Carbon) + $200 (dock)	$700 (Lenovo ThinkCentre M70q)
Windows or Linux (Inventor-capable)	$4900 (Lenovo P16g2) + $400 (dock)	$4000 (Lenovo P520 Tower)
Mac	See Cornell Store for pricing (we recommend at least 16 GB of RAM)

For computers with specialized research capabilities, please submit a ServiceRequest to discuss requirements and to request an estimate.

In addition to the computer hardware above, typical additional costs include:

• 3-4 hours of labor for setup and deployment
• 27" monitor ($300)
• In-room networking, if not previously set up ($100-$200)
• Keyboards and mice can be checked out from the Wilson Lab stockroom

Support Timeframes

We recommend that CLASSE-managed computers be replaced at least every 5 years. Expectations for support are outlined below:

• Full support (first 4 years): During this period, the computer will remain functional either via warranty repairs or a substantially similar used replacement computer. The computer operating system (OS) will be upgraded or reinstalled as necessary to comply with security policies or to maintain functionality. Note that reinstalling the OS will wipe the existing contents of the hard drive.
• Reasonable support (year 5): Software will be updated as supported by the OS vendors. We may upgrade or reinstall the OS in order to resolve issues.
• Limited, best-effort support (years 6-7): We will spend up to 20 minutes on any single issue. At this point, replacing the computer may be the only viable option.
• End of life (years 8 and beyond): Computers of this age will likely be blocked from CLASSE networks for security reasons (either lack of firmware updates from the vendor or incompatibility with currently supported operating systems). Certain combinations of computer hardware and operating system may need to be blocked sooner than year 8.