Troubleshooting & More Documentation

PSB-301:

Laptop not seeing in-room cameras or mikes? Try plugging and replugging the green ethernet cable from the coupler	Laptop display not being projected? Try un-plugging and re-plugging power from the back of the video switch mounted under FRONT table
	If the in-room mikes are not working, try power cycling using the powerstrip switch near the front of the A/V cabinet

PSB-470:

Audio might take ~10 seconds to appear after plugging in HDMI cable.
No laptop video or audio? FIRST try unplugging & replugging the HDMI cable connected to your laptop If that doesn't work, power cycle the "Hall Research"     using the labeled wall switch on the back wall.	In-room mikes not working? FIRST try rebooting the computer your're using THEN try power cycling     using the powerstrip switch near the front of the A/V cabinet

Both rooms

• If the in-room Mac Mini presents you with a login screen:
  1. Try rebooting
  2. If you still get a login screen after rebooting:
     • login credentials are on a sticker affixed to this piece of paper
• For flaky Mac USB (example symptom: speaker or microphone works a while, then fails),
  • PSB470 - reset the SMC (System Management Controller) and the NVRAM (NonVolatile RAM).
    1. To reset the SMC: shut the Mac down, unplug the Mac from power, wait at least 15 seconds, plug the power back in, wait at least an additional 5 seconds, turn the Mac back on
    2. To reset the NVRAM: restart the Mac, immediately press & hold these keys: option, command, P, R (⌘⌥PR), hold the four keys ~20 seconds, or until the Mac boots twice.
  • PSB301 - try troubleshooting steps for PSB-301 at top of this page, or try rebooting.

Please also submit a Service Request with a problem report.

PSB470 Schematic (PSB301 hardware nearly identical to PSB470 hardware)