03-Jun-2024

Scientific Linux 7 Deprecation

In preparation for the end of support for Scientific Linux 7 (SL7) on 30-Jun-2024, we will be upgrading all CLASSE Linux systems to AlmaLinux 9 over the next few weeks. If you have a CLASSE-managed Linux desktop or laptop system, we will contact you via a ticket to schedule the upgrade. Please also consider switching from lnx201.classe.cornell.edu (SL7) to lnx209.classe.cornell.edu (AlmaLinux 9) as a general-purpose landing pad.

Help Us Help You

For anyone submitting a CLASSE-IT ticket, we have compiled a list of tips for making the best use of our ticketing system. For example, when reporting a problem, please give us the computer name and a WBS (or account number), if applicable. If you can, please list the steps for reproducing your problem. Including images and screenshots is useful, but not as useful as copying-and-pasting exact text. Tickets are automatically seen by all CLASSE-IT team members; to add others to a ticket, you can CC them at the time of submission. As always, we welcome any questions or comments, and we hope that these suggestions can help us help you.

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General network and server maintenance will occur every Tuesday from 12:00 noon to 2:00 PM. The CLASSE-IT group will always announce any expected disruptions in our NewsLetter and via CLASSE-IT-NEWS-L, but with the size and complexity of our network there is always the potential for something to go wrong. We will do our best to contain all network maintenance and planned outages to Tuesdays from 12:00 noon to 2:00 PM.

Unless other arrangements have been made, CLASSE-managed Windows systems may be updated and rebooted on Tuesday morning at 2:00 AM, so please avoid critical or lengthy operations at that time. For more details, please see SystemExpectations.

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Questions or problems? Submit a service request.

Other resources:

• CLASSE IT Home Page
• Previous newsletters

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