In an emergency....
If you have a computer-related emergency, please follow up your ServiceRequest
with a beamphone page or a phone call
. This is especially important after business hours and on weekends -- we do not monitor our email around the clock.
On a related note, we take emergency requests very seriously, so please reserve this rating for legitimate emergencies, such as: loss of the CESR control system, a stoppage in CHESS data collection, needing to meet an important deadline.
For more information on how to use our ticketing system effectively, particularly how to provide enough detail for us to act on, please see ServiceRequestTips
General network and server maintenance will occur every Tuesday from 12:00 noon to 2:00 PM.
The CLASSE-IT group will always announce any expected disruptions in our NewsLetter
and via CLASSE-IT-NEWS-L
, but with the size and complexity of our network there is always the potential for something to go wrong. We will do our best to contain all network maintenance and planned outages to Tuesdays from 12:00 noon to 2:00 PM.
Unless other arrangements have been made, CLASSE-managed Windows systems may be updated and rebooted on Tuesday morning at 2:00 AM
, so please avoid critical or lengthy operations at that time. For more details, please see SystemExpectations
Questions or problems? Submit a service request.