15-Jun-2020

IT Equipment for Home Use

If you plan to retrieve computer equipment from your office or lab for use at home, please inform CLASSE-IT by submitting a ServiceRequest. CLASSE equipment is not guaranteed to work at home, and we will be happy to advise you on the best solution for your needs.

Similarly, if you need to purchase IT equipment or software which is intended for future use at CLASSE (e.g. printers, monitors), please coordinate with CLASSE-IT before making your purchase by submitting a ServiceRequest. Doing so will ensure that we can easily support your new hardware/software.

CLASSE Windows Laptops: Monday Night Updates

If you are using a CLASSE-managed Windows laptop while working from home, please connect to the CLASSE VPN and plug in the power cord every Monday night through Tuesday morning. Doing so will ensure that your laptop is kept up to date. As usual, these Monday night updates might require multiple reboots of your laptop.

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General network and server maintenance will occur every Tuesday from 12:00 noon to 2:00 PM. The CLASSE-IT group will always announce any expected disruptions in our NewsLetter and via CLASSE-IT-NEWS-L, but with the size and complexity of our network there is always the potential for something to go wrong. We will do our best to contain all network maintenance and planned outages to Tuesdays from 12:00 noon to 2:00 PM.

Unless other arrangements have been made, CLASSE-managed Windows systems may be updated and rebooted on Tuesday morning at 2:00 AM, so please avoid critical or lengthy operations at that time. For more details, please see SystemExpectations.

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Questions or problems? Submit a service request.

Other resources:

• CLASSE IT Home Page
• Previous newsletters

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