You are here: CLASSE Wiki>Sandbox Web>IssueTracking>IssueTrackingForm (11 Jul 2014, admin-wms8)Edit Attach
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TopicClassification
label
1
 
 
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STATUS
radio
10
New, Open, Long Term Dev, Long Term Dev, Pending Dev, Pending Rel, New Func, Watch, Closed, Archive
STATUS
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NUM
label
4
 
Number of the issue for reference
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DATE_LOGGED
text
20
 
When was the issue logged
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LOGGED_BY
text
25
 
By whom was the issue logged
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REGION
radio
4
,LDN,NYK,TKY
REGION
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REGION_AFFECTED
radio
5
,LDN,NYK,TKY,GBL
REGION AFFECTED
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SERVICE
checkbox
4
, Desktop, Database, Core, MiddleWare, OS, Test
SERVICE
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USERS_AFFECTED
text
20
 
USER(S) AFFECTED
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SHORT_DESCRIPTION
text
75
 
Focus on the impact not on the cause
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SECONDLINE
text
75
 
Secondline Support who looked into the issue
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PROBLEM_DETAILS
textarea
75x15
 
Details of the problem
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ACTION_OWNER
text
20
 
ACTION OWNER
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NEXT_STEPS
textarea
75x15
 
What to do next
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START
text
20
 
When did the issue started?
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DURATION
text
20
 
For how long?
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SEVERITY
radio
6
,1,2,3,4,5
SEVERITY
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REOC
text
10
 
REOC
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FIX_PRIORITY
radio
6
TBD,H,M,L
FIX PRIORITY
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NEXT_UPDATE
text
10
 
Next UPDATE
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LOGS
textarea
75x30
 
Space to past log files
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RELEASE_RELATED
radio
2
No,Yes
Was this issue release related?
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Topic revision: r2 - 11 Jul 2014, admin-wms8
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