27-Mar-2023

ScreenConnect Update: Tuesday, 28-Mar-2023 @ 10:30 AM

On Tuesday, 28-Mar-2023, starting at 10:30 AM, the ScreenConnect service will be unavailable for up to one hour for maintenance. During this time, you will be disconnected from existing remote sessions, and you will not be able to start new remote sessions. Please submit a ServiceRequest if you have any questions or concerns.

Virtual Machine Maintenance: Tuesday, 28-Mar-2023 @ 10:30 AM

On Tuesday, 28-Mar-2023, starting at 10:30 AM, CLASSE-IT will begin a major upgrade of our infrastructure Virtual Machine cluster. Although the upgrade should be non-disruptive, there is a small chance individual virtual machines will pause or be rebooted periodically throughout the spring down. This could include the vault server, accserv (/nfs/acc/libs), the cups print server, winapp2, screenconnect, appsanywhere and sr2 (the stockroom server).

Any disruptions will be announced on the ClasseNews mailing list.

CLASSE Duo with ScreenConnect: Tuesday, 04-Apr-2023

Since March 2022, CLASSE Duo has been available for ScreenConnect on an opt-in basis. As part of our ongoing effort to improve cybersecurity, beginning on Tuesday, 04-Apr-2023, CLASSE Duo will be required for all ScreenConnect logins. Please note that ScreenConnect does not support phone calls, only Duo Push via the mobile app. If you do not have access to a phone or tablet to run the Duo app, or if you have any questions or concerns about this change, please submit a ServiceRequest.

CLASSE Duo Passcodes to be Disabled: Tuesday, 04-Apr-2023

Beginning on Tuesday, 04-Apr-2023, the passcode authentication method will no longer be available for CLASSE Duo. CIT made a similar change to Cornell Duo last December. If you are a regular user of Duo Mobile App passcodes, please plan to switch to one of the available alternatives (such as Duo push, Duo phone callback) before Tuesday, 04-Apr-2023. If you have any questions or concerns about this change, please submit a ServiceRequest.

Wilson Lab Printer Relocation

Because of upcoming construction work in Wilson Lab 286, the Konica printer/scanner/fax in that area (chsr_konica_c368) will be relocated to the third floor outside of W-301 around the middle of April. Users on the second floor of Wilson Lab may use the Xerox printer in W-229 (W229_XRX_7800) instead. If you have any questions or concerns about this change, please submit a ServiceRequest.

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General network and server maintenance will occur every Tuesday from 12:00 noon to 2:00 PM. The CLASSE-IT group will always announce any expected disruptions in our NewsLetter and via CLASSE-IT-NEWS-L, but with the size and complexity of our network there is always the potential for something to go wrong. We will do our best to contain all network maintenance and planned outages to Tuesdays from 12:00 noon to 2:00 PM.

Unless other arrangements have been made, CLASSE-managed Windows systems may be updated and rebooted on Tuesday morning at 2:00 AM, so please avoid critical or lengthy operations at that time. For more details, please see SystemExpectations.

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Questions or problems? Submit a service request.

Other resources:

• CLASSE IT Home Page
• Previous newsletters

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