Remote Access: Introducting ScreenConnect, LogMeIn Deprecated
After many years of using LogMeIn as our remote access solution for Windows computers, we have decided to drop our license as of 04-Feb-2019, because of rising costs and degraded performance. We are replacing LogMeIn with ScreenConnect, which we have found to be more performant and easier to manage. Access to individual computers is granted through so-called "session groups".
ScreenConnect is currently available for testing. Please submit a ServiceRequest
to get started. For more information, please see our documentation: https://wiki.classe.cornell.edu/Computing/ScreenConnect
Unexpected Computer Reboots
CLASSE-managed Windows computers are automatically updated every Tuesday morning -- 2-7 AM for desktops, 2-9 AM for laptops -- and may reboot up to three times, but only
during this maintenance period. These multiple reboots are necessary for both Windows operating system updates and third-party software updates, which we manage using several different methods. The Windows reboots are preceded by a 10 minute warning, but unfortunately the third-party reboots are not always (we are investigating possible solutions).
If your computer is rebooting outside
the Tuesday morning maintenance period, or if it reboots more than three times
during the maintenance window, please submit a ServiceRequest
to have the problem diagnosed. These unexpected reboots are not
normal and can be a symptom of an underlying configuration error.
ESET Endpoint Security Client Update this Tuesday, 13-Feb-2018
We will be updating ESET Endpoint Security on CLASSE Managed Windows computers on Tuesday, 13-Feb-2018, which may result in a computer reboot during our standard maintenance period (but only
during the maintenance period) -- Tuesdays 2-7 AM for desktops, 2-9 AM for laptops. Sometimes, ESET gets stuck re-installing and triggers repeated reboots during the maintenance period. If this happens to you, please submit a ServiceRequest
to report the problem.
CESR Control Cluster Maintenance - 11am Tuesday 13-Feb-2018
The CESR Control system will be down from approximately 11am - 12pm Tuesday. During this time, any CESR Online services and resources, including the main /nfs/cesr/online file system, will be unavailable. If you have /nfs/cesr/online in your PATH, you may experience delays during this maintenance.
Updates will be sent to the classe-acc-comp-l mailing list when this work is done.
Please see NetworkedFilesystems
for recommendations on configuring your environment to minimize the effects of these outages.
General network and server maintenance will occur every Tuesday from 12 noon to 2:00 PM.
The CLASSE-IT group will always announce any expected disruptions in our NewsLetter
and via CLASSE-IT-NEWS-L
, but with the size and complexity of our network there is always the potential for something to go wrong. We will do our best to contain all network maintenance and planned outages to Tuesdays from 12 noon to 2:00 PM.
Unless other arrangements have been made, CLASSE-managed Windows systems may be updated and rebooted on Tuesday morning at 2:00 AM
, so please avoid critical or lengthy operations at that time. For more details, please see SystemExpectations
Questions or problems? Submit a service request.