Adding a new Object Default Method This example will use the adding a new Monitor entry for a common example. Most any manual entries will be very similar. 1....
Adding Software to GLPI This is a somewhat unintuitive process. OCSNG First, you must add the software to the software dictionary in OCSNG. Go to the software Di...
AutoIT Overview This is a very useful scripting language that is free for all use. I have been using it for many purposes, primarily for scripting deployments of...
Capturing Problems on Windows 7 Windows 7 has a built in problem reporting tool that may help you report a problem in a service request. If you are doing somethin...
* Include any error messages in their entirety: BAD: Unable to do something error; GOOD: Unable to access c:\program files\application\app.exe. Please check if yo...
Clearing Browser Cache To clear your cache in Firefox, please see Mozilla's documentation: https://support.mozilla.org/en US/kb/remove recent browsing search and ...
PrinterFix We have had multiple reports of some Windows 7 computers having all the printers greyed out. When this happens, rebooting does not help. If this happen...
ComputerEntries Generally across all item entries in GLPI there are some things the same. I will use the computer entry as an example. I will highlight by tabs. T...
Setting Firefox To Use the Full PDF Program to view PDFs Firefox often wants to open PDFs in the browser. This is generally an issue as the plugin is not always i...
Connecting to a Linux Machine from Windows LNX201 is our general purpose Linux Interactive node. If you need to remotely access a Linux computer, you should conne...
X Windows for Home PCs Frequently, LEPP users want to use Exceed from their homes to run x sessions on LEPP machines. However, because the license for Exceed is ...
Windows Data Storage * Please see Data Stewardship for guidelines on Windows and cross platform data storage. * Windows 7 desktop computers have a locally s...
dtemp dtemp does not need to be installed, you can get it and run it from \\PC140\Distribution\dtemp. You do need to run it as administrator. Once it is run, you ...
You can control duplexing from your print queues. There is an option to duplex in the printer settings. Make sure to select flip on long edge. Main.JamesPulver ...
E Mail Migration Cornell's central mail service is now on a Microsoft Exchange Server. To access it, please use Outlook, Outlook Web Access, or Apple Mail, not Th...
GLPI "?" General The "?" lets you edit the drop down lists. 1. This lets you choose which dropdown lists you want to edit. I recommend not using this method a...
FAQ: Mozilla is taking up most of the space in my home directory! How can I fix this? or I am unable to login to linux computers in the lab. When I try to login...
Mailinglist Management Main Page The Main Page is what you should see when you first log in to Hypernews. 1. If you see this, there is some help ava...
Migrating from LNSNTCAD to CLASSE on Windows XP Preferred method Upgrade to Windows 7 The preferred method is to upgrade the entire OS to Windows 7 if possible...
NetStumbler This is a sort of low level network detector. Useful in detecting rogue networks, though difficult to really triangulate with it. Main.JamesPulver ...
Network Hosts Detection To use this feature, click: Then, Click on Network Information: This will give you a list of the networks OCSNG IP scanning knows ...
Windows Servicing Model change FAQ What is this? Microsoft is changing how they manage and provide Windows updates. They are moving to a cumulative update model,...
Secured (encrypted) VNC Instructions note that this is the required connection if you are outside of LEPP's network 1. setup port forwarding * ssh L 590...
Setting up Oracle Calendar for the first time 1. Create a shortcut to:C:\Program Files\Oracle\Calendar\OCal.exe 1. Click on Other in the logon screen, selec...
Outside Support Information While the CLASSE IT group is dedicated to helping all CLASSE members with their computer requests, we can provide only limited assista...
Printing PDFs You will get the best results printing PDFs as Images. Adobe Reader In Adobe Reader click the advanced button. Then click Print as Image. ...
Password Manager KeePass LEPP is now offering a password manager for Windows, Linux and MacOS users who need to keep many passwords for various programs, websit...
Setting Permissions Linux Introduction For a general introduction to Linux file permissions, see this link. Viewing Permissions 1. login to any CLASSE Linu...
Obtaining the Xerox Printer Driver 1. Download: Win2k xp net.exe to your desktop. 1. Double click on Win2k xp net.exe. 1. Click on ... 1. Click on Mak...
Printing from Legacy Windows XP LNSNTCAD Domain Desktop or Laptop If you're running a Windows 7 or CLASSE Domain Windows XP system, see: CLASSE Domain Printing A...
LPR * LPR/LPD is a platform independent printing protocol that runs over TCP/IP. While it was originally implemented for BSD unix, LPR has become almost universa...
Requesting Windows Update Install In some cases you may want to get pending Windows updates immediately on CLASSE managed Windows computers. Procedure 1 Click...
Required Information Table The following information is required for the entries. Please ensure you enter this information when adding a new system. Please upd...
Resolving SAMBA access issues Password required LNSNTCAD computer If you are on Windows XP, you may be prompted to authenticate to SAMBA. You should consider up...
Windows Computers "RunAs" command This article applies to Home and personally owned computers. Windows XP and newer allow users to run certain programs as another...
AppsAnywhere: Self Service Software Packages (New October 2018) CLASSE has deployed a new Windows application virtualization product, AppsAnywhere. CLASSE IT has ...
1. The only exception to submitting your own service requests are if your direct supervisor submits a request. This may be necessary if you need something that wo...
Special Use Computers CLASSE IT has a standard computer configuration that most users are familiar with. These computer categories encompass computing devices tha...
Standard Installed Software for deployments after 4/05/2022. The standard software installed on a Windows computer is also called the Base Image. Every CLASSE Man...
Startpage Privacy Search Engine What is Startpage? Why would I want to use it? There are a couple reasons to use a search engine like Startpage. Privacy You know...
TAGs Tags are used for making arbitrary computer groups. This is useful for excluding sets of computers like CHESS or SERVER computers. To set the tag for a given...
Script to workaround Content Center Crashes Download this script to your USER_LOCAL directory and use it to run Inventor until we can get an official patch. You w...
Thunderbird Setup You should be using Outlook, Outlook Web Access, Entourage or Apple Mail to access Cornell's Exchange server, not Thunderbird, Eudora or other m...
Tuff Test Lite This is a poor man's CPU/Motherboard/VRAM/Video tester. This is definately not the best or most exhaustive, but is the only free one I've found. We...
Ultimate Boot CD The Ultimate Boot CD is a single CD with many diagnostics compiled on it. There are two primary uses: 1. Hard Drive diagnostics every manufa...
Video Tutorials Several Video Tutorials are designed to work with Firefox on computers managed by CLASSE. If you have difficulties viewing a video in Firefox o...
Wi Spy This is a 2.4Ghz spectrum analyzer basically a hardware USB antenna to help you determine wireless interference. Devin has the hardware, documentation a...
WinAudit WinAudit is a totally free tool developed by PSX, and available here: http://www.pxserver.com/WinAudit.htm and on \\PC140\Distribution. The Audit takes s...
// The time out value in milli seconds (1,000 milli seconds = 1 seconds) setTimeout('document.location=document.location',300000); Remote Access to Virtual Wind...
Windows Performance and Stability Introduction Contrary to naive expectations, the performance of Windows desktops and laptops can be adversely affected by the s...
WireShark WireShark is the new Ethereal. Available from http://www.wireshark.org/ it supports everything Ethereal did and more. It also works for wireless but not...
Inventor fails with License Components not found. This is not if it asks for a new Serial Number, but if Inventor gives a white pop up saying it cannot find licen...